Frequently Asked Questions (FAQ)

When will my order ship?

All orders are processed within 2–5 business days after payment is confirmed. Please note that fulfillment may take slightly longer during high-volume periods like drops or holidays.

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How long does shipping take?

Most orders arrive within 3–4 weeks of the order date. We ship made-to-order and use trusted fulfillment partners, which helps us offer exclusive items but may result in longer delivery times.

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How can I track my order?

As soon as your order ships, you'll receive a confirmation email with your tracking number. Please allow a few days for the tracking info to update.

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What’s your return policy?

You can request a return within 14 days of receiving your item. Items must be unworn, unwashed, and in original packaging.
For full return instructions, check out our Return & Refund Policy.

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Do I have to pay for return shipping?

If the item is defective or incorrect, we’ll cover return shipping. Otherwise, return shipping is the customer’s responsibility.

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Can I exchange an item?

Yes — if you need a different size or got a defective product, contact us within 7 days of delivery. The fastest method is to return the item and place a new order once your return is accepted.

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Do you ship internationally?

Currently, we only ship within the United States.

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Can I change or cancel my order?

If your order hasn’t shipped yet, reach out to us at 7thstreetapparelco@gmail.com as soon as possible. We can’t guarantee changes or cancellations after fulfillment begins.

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I entered the wrong shipping address — what now?

Contact us ASAP at 7thstreetapparelco@gmail.com. If the order hasn’t shipped yet, we’ll do our best to update it. Unfortunately, we can’t guarantee changes once the order is processed.

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Still need help?

No problem — reach out to us at
📧 7thstreetapparelco@gmail.com
We’ll get back to you within 1–2 business days.